How can we help you?

We are a platform that connects qualified caregivers with families looking for caregivers for their loved ones that might need ADL or nursing services. ADL (Activities of Daily Living) covers essential personal care tasks such as eating, dressing, and hygiene.

The first step is to add our LINE Official Account. From there, you can submit a request detailing your needs, and we will begin the matching process.

To find a good match, we need:\n1. Patient Profile (condition, age, gender)\n2. Preferred date and time slots\n3. Service location\n4. Type of ADL/Nursing services needed\n5. Medical history\n6. Special requirements

Currently, we primarily provide service in the Greater Bangkok area. Please contact us to check specific coverage for other regions.

All caregivers must pass a rigorous screening process:\n- Identity verification (Thai ID)\n- Criminal background check\n- Verification of nursing/caregiving certificates\n- Skills assessment and interview

We have both Licensed Practical Nurses (LPN), Registered Nurses (RN), and certified caregivers (NA/CG). You can choose the level of qualification based on your patient's medical needs.

Yes, upon matching, you will receive a profile card of the caregiver which includes their verified credentials and certifications.

Yes, you can request specific skills such as dementia care, post-stroke recovery, tube feeding (NGT), or suctioning when submitting your booking request.

Yes, we will provide you with a selection of suitable candidates based on your requirements, and you can select the one you prefer.

Generally, we do not facilitate pre-interviews to protect privacy and speed up the process. However, you can review their detailed profile, ratings, and reviews. For long-term bookings, a paid trial session is recommended.

Once you select a caregiver, we will send you a booking summary via LINE. You confirm by making the payment through our secure platform.

Pricing depends on the caregiver's qualification (Nurse vs. Assistant) and the complexity of care. Rates can be hourly or daily (shift-based). You will see the final price before confirming.

No. The price quoted includes the caregiver's fee and our platform service fee. There are no hidden subscription costs.

We accept bank transfers and QR code payments securely through our system. You should never pay the caregiver directly in cash.

- >24 hours notice: 100% Refund (Unlimited).\n- 12-24 hours notice: Free reschedule/cancel once per month.\n- <12 hours notice: No refund (100% fee).

Yes, you can book the same caregiver for recurring daily or weekly slots, subject to their availability.

If a caregiver cancels due to illness, we will immediately inform you and try our best to find a qualified replacement for that shift.

We offer a Satisfaction Guarantee. If you are unhappy with the service, report it within 24 hours. Valid claims will be compensated via CareLink Credit for future use.

CareLink is a non-emergency service. In case of a medical emergency while the caregiver is on duty, please call 1669 (Emergency Services) immediately.

We take complaints seriously. Contact us via LINE, and our support team will investigate the issue, mediate between parties, and take appropriate action.

Caregivers are independent professionals. While we verify them, CareLink acts as an intermediary. We recommend families have their own home/medical insurance.